Effective date: December 6, 2025

1. INTRODUCTION

PrisonFriendship.com, L.L.C. (“PrisonFriendship,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect when you use PrisonFriendship.com and related services (the “Services”), how we use and share that information, and the choices you have.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

Please note: This Privacy Policy does not govern the collection and use of information by any third-party websites or services that we do not control, including websites we link to. If you visit any such site, you should review that site’s own privacy policy before providing any information.

2. INFORMATION WE COLLECT

We may collect information about you in the following ways:

2.1 Information You Provide to Us

“Personally identifiable information” means information that identifies you or can be used to identify you as an individual. This may include:

Your name
Company or organization name (if applicable)
Email address
Phone number
Billing address and shipping address
Your PrisonFriendship.com, L.L.C. user ID and password
Payment information (e.g., credit card details, if applicable and processed via a payment provider)
Any account-preference information you choose to provide
Communications you send to us (e.g., emails, contact forms, messages)

Providing this information is voluntary. However, if you choose not to provide required information, we may not be able to register you as a user or provide certain features, products, or services.

2.2 Information Collected Automatically

When you use our Services, we may automatically collect certain technical information, including:

Your computer or device’s IP address and domain name
Browser type and version
Device type and operating system
Pages you visit, time and date of visits, time spent on pages, and similar usage data
Session data that allows our systems to communicate with your device while you are logged in

This information may be collected through cookies and similar technologies (see Section 4 below).

3. HOW WE USE YOUR INFORMATION

If you provide personally identifiable information to us, either directly or via a reseller or other business partner, we may use it to:

Create and manage your account
Provide, operate, and maintain the Services
Process transactions and send transaction-related communications
Communicate with you about your account, our Services, and important changes (e.g., updates to our Terms of Service or this Privacy Policy)
Respond to your requests, questions, and feedback
Customize and improve the Services, including through analytics and research
Help secure and protect the Services (fraud prevention, security monitoring, etc.)

We will:

Not sell or rent your personally identifiable information to third parties without your permission.
Take commercially reasonable precautions to protect your information from loss, misuse, unauthorized access, disclosure, alteration, and destruction.

We may use or disclose your information:

To provide products or services you have requested (e.g., sharing your address with a carrier to deliver purchased products).
As described in this Privacy Policy or as otherwise disclosed to you at the time of collection.
In aggregate or de-identified form, so that you cannot reasonably be identified (for example, in statistical compilations).
As required by law, including in response to a subpoena, court order, or other legal process.
To trusted service providers and processors (e.g., hosting, payment processing, email delivery, analytics) who assist us in operating our business and who are bound by confidentiality obligations.
To outside auditors who have agreed to keep the information confidential.
To a successor organization in the event of a merger, acquisition, bankruptcy, or other sale or disposition of all or part of PrisonFriendship.com, L.L.C.’s assets. The successor’s use of your personal information will continue to be governed by this Privacy Policy unless:
- a court orders otherwise (for example, a bankruptcy court); or
- the successor notifies you that your information will be governed by a new privacy policy and provides you with an opportunity to opt out (which may limit or prevent your continued use of the Services).
As necessary to enforce our Terms of Service and other agreements.
As necessary to protect the rights, safety, or property of PrisonFriendship.com, L.L.C., our users, or others, including sharing information with other organizations for fraud prevention and risk reduction.

4. COOKIES & SIMILAR TECHNOLOGIES

4.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser at the request of a website. They allow the website to recognize your device and remember certain information about your visit.

In addition to cookies, we may use similar technologies such as:

Web beacons (pixel tags)
Local storage
Software development kits (SDKs) in apps (if applicable)

Together, we refer to these as “cookies and similar technologies.”

4.2 How We Use Cookies

PrisonFriendship.com, L.L.C. uses cookies and similar technologies for purposes including:

Strictly necessary cookies:
These are required for the website to function properly, such as enabling you to log in, maintain your session, and use essential features.
Performance and analytics cookies:
These help us understand how visitors use our Services (e.g., which pages are visited most often, how users move through the site) so we can improve performance and user experience. We may use third-party analytics services (for example, Google Analytics or similar tools).
Functional cookies:
These remember your preferences and choices (e.g., language preferences, display settings) to provide a more personalized experience.
Advertising or marketing cookies (if used):
These may be used to deliver relevant advertisements, limit the number of times you see an ad, and help measure the effectiveness of advertising campaigns. If we use such cookies, we will do so in accordance with applicable laws and, where required, based on your consent.

4.3 Third-Party Cookies

Some cookies may be placed by third parties that provide services to us, such as analytics providers, payment processors, or advertising partners. These third parties may collect information about your online activities over time and across different websites when you use our Services.

We do not control the cookies of these third parties. You should review their privacy and cookie policies for more information about how they use your information.

4.4 Your Cookie Choices

Depending on your location, when you first visit our site you may see a banner or pop-up asking you to set your cookie preferences. You can:

Accept all cookies
Reject non-essential cookies
Customize which categories of cookies are enabled

You can also manage cookies through your browser settings. Most browsers allow you to:

View which cookies are stored on your device
Delete cookies
Block cookies from specific sites
Block all cookies

If you disable or block certain cookies (especially strictly necessary cookies), some features of our Services may not work properly or may be unavailable.

For more detailed instructions, please refer to your browser’s help or settings menu.

5. EXTERNAL DATA STORAGE & SERVICE PROVIDERS

We may store your information on servers provided by third-party hosting vendors and use other third-party service providers (such as payment processors, email service providers, analytics providers, and security providers). These third parties process your information on our behalf and are contractually obligated to protect your information and use it only for the purposes for which we disclose it.

6. YOUR PRIVACY RESPONSIBILITIES

To help protect your privacy and security when using the Services, you should:

Not share your user ID or password with anyone.
Log out of your account when you are finished using the Services.
Use appropriate security software and keep it updated (e.g., anti-virus, anti-malware).
Use strong, unique passwords and update them regularly.

7. INTERNATIONAL TRANSFERS / NOTICE TO EUROPEAN UNION (EU), EEA & UK USERS

PrisonFriendship.com, L.L.C. is based in the United States, and your information may be processed in the United States and other countries that may have different data protection laws than your country.

If you are located in the European Union (EU), European Economic Area (EEA), the United Kingdom (UK), or another region with laws governing data collection and use, we will only process your personal information:

Where we have a legal basis to do so (for example, to perform a contract with you, to comply with legal obligations, based on your consent, or for our legitimate interests), and
Subject to appropriate safeguards for international transfers where required (for example, standard contractual clauses or equivalent mechanisms).

By providing information to us or using our Services, you acknowledge that your information may be transferred to and processed in the United States and other countries as described in this Privacy Policy.

8. YOUR RIGHTS (WHERE APPLICABLE)

Depending on where you live, you may have certain rights regarding your personal information, which can include:

The right to access the personal information we hold about you
The right to correct inaccurate or incomplete information
The right to delete or request deletion of your information
The right to restrict or object to certain processing
The right to data portability
The right to withdraw consent where processing is based on consent
The right to lodge a complaint with a data protection authority

To exercise any of these rights (where available), please contact us using the details in Section 11 below. We may need to verify your identity before completing your request.

9. INFORMATION COLLECTED FROM CHILDREN

Our Services are intended for adults. You must be at least 18 years old to use PrisonFriendship.com, L.L.C.’s website(s) and service(s).

We do not knowingly collect personal information from anyone under the age of 18. If we learn that we have collected personal information from a child under 18, we will take reasonable steps to delete such information as soon as possible.

If you believe a person under 18 has provided personal information to us, please contact us using the details in Section 11.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons.

When we do so, we will revise the “Effective date” at the top of this page. If we make material changes, we will take reasonable steps to notify you (for example, by email or by posting a prominent notice on our website) and, where required, obtain your consent.

Your continued use of the Services after the revised Privacy Policy has become effective indicates that you have read and understood the changes.

11. CONTACT US

If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, you can contact us at:

Email: contact@prisonfriendship.com

You may also contact us via any of the methods described on our Contact Us page on the website.

Thank you for choosing PrisonFriendship.com, L.L.C.!

Privacy Policy