Change or Upgrade A Pen Pal Ad
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Changes & Upgrades
Want to make a few updates? No problem! If you’d like to add new photos, update your bio, make changes to your ad, or even get a video made for TikTok, we’ve got you covered.
Just pick the add-on or change you need, send it our way, and we’ll take care of everything for you. Every time you upgrade or make a change, your profile goes right back to the front, giving you fresh exposure and more chances to connect! Got questions? Reach out to us anytime — we’re always happy to help.Unlock More Visibility and Features
Your form has been submitted
Thank you for renewing. Glad to still have you onboard.
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Attach photos when creating or updating a profile ad along with the membership application.
Photos can also be emailed to contact@prisonfriendship.com — be sure to include the inmate’s name and DOC number in the message.
Friends or loved ones may send hard copy photos through U.S. Postal Mail.
If the facility allows photos to be sent electronically, the inmate can send them directly from their institutional email by adding realprisonfriends@gmail.com to their approved contact list or sending an invite.
Once we’ve received the photos and full payment, the profile will be processed and uploaded to our platform.
All hard copy photos will be safely returned.
Payments can be made safely through PayPal using a PayPal account or a bank card.
Please include the inmate’s name and DOC number in the payment notes so we can match the payment to the correct profile.
2. Cash App
Payments can be sent to $PFpenpal on Cash App.
Be sure to include the name, DOC number, state, and what the payment is for in the notes.
Payments missing this information cannot be processed and will be forfeited.
3. Mail
Friends or loved ones may send an institutional check or money order by U.S. Postal Mail.
Please make sure the name, DOC number, and payment purpose are clearly written.
Mail payments and photos to:
PrisonFriendship
PO BOX 24481
Dayton, OH 45424
Already have a profile and need to make an update? Here’s how it works:
Use the online form to request any profile updates or upgrades. This is the fastest and easiest way to submit changes.
If unsure or unable to use the form, changes can also be sent by mail. Include the inmate’s full name, DOC number, and a clear description of the requested updates.
Address changes are always free and must be submitted by mail for verification purposes.
If photos need to be updated, please follow the photo submission instructions above (photos can be mailed, emailed to contact@prisonfriendship.com, or sent through institutional email when allowed).
Submit payment for any upgrades or add-ons through PayPal, Cash App ($PFpenpal), or by mailing a money order or institutional check. Always include the name, DOC number, and payment purpose to ensure proper processing.
Please make sure all payments include the inmate’s full name, DOC number, and payment purpose so everything can be processed correctly.
Once a profile has been posted, refunds cannot be issued, including for profiles that are removed, suspended, or deactivated by the inmate, facility, or by PrisonFriendship.
We truly appreciate everyone who supports our mission of helping connections grow and last.
Submitting a payment means these terms are understood and accepted.
Changes & Upgrades Answers
Here are some quick answers to help with making changes, sending photos, and submitting payments for renewals or upgrades. Please note that processing updates or renewals may take up to 30 days after payment, depending on the volume of requests and the type of change submitted. We appreciate the patience and support as we carefully review and update each profile
